Return and refund
We will offer a full refund within 10 days from when your order is delivered. Unfortunately, we can not refund any taxes, duties, charges or shipping fees for returns. Refunds will be done in Euros, at the price paid upon original purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about your exchange or return, please contact us at via email with your order number. Do not forget to specify if it is a return or an exchange and provide the reason so we can instruct you accordingly.
- Place the item(s) in the original shipping box.
- Place the original or a copy of the receipt that came with your order.
- Close the box and tape it securely.
- Post your parcel using any of your preferred shipping methods.
- Return shipment is at the customer’s own cost.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
Purchased items are exchangeable in any different size or product if available. Exchanges are only processed after receiving your returned products and are based on stock availability at that time. Exchanges shipped to you are free of charge.
Problems or complaints
Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at firstname.lastname@example.org in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request
Important before returning
- All products must be returned within 10 days after receiving.
- All products must be unworn and unwashed.
- All products must have all original Pinkorange tags still attached.
We will accept a return for faulty items if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not accept a return for a faulty item if it isn’t covered by our warranty policy or if it the product is damaged by improper use. The intention of use is at the discretion of Pinkorange and will be judged reasonable.
When your return has been accepted, your refund will be issued and you will receive a confirmation email. A refund will be issued to your original payment method within 1-2 working days.